Privacy Policy

Last Updated: January 1, 2024

At Gloomstorm Varionix Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or register for our services
• Create an account on our website
• Subscribe to our newsletter or marketing communications
• Contact us with inquiries or requests
• Participate in surveys, promotions, or contests
• Use our facilities including Spa & Wellness Center, Indoor Pool, Fitness Center, Fine Dining Restaurant, Business Center, and Valet Parking

2. Types of Personal Information

The personal information we collect may include:

• Name, address, email address, and telephone number
• Credit card information and billing details
• Government-issued identification
• Stay preferences and special requests
• Communication preferences
• Information about your use of our services and facilities

3. How We Use Your Information

We use your personal information for the following purposes:

• To process reservations and provide hotel services
• To communicate with you about your stay and our services
• To personalize your experience at our hotel
• To process payments and prevent fraudulent transactions
• To comply with legal and regulatory requirements
• To send you marketing communications (with your consent)
• To improve our services and customer experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to protect our rights and safety
• In connection with a business transaction (merger, acquisition, etc.)
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Guest records are typically retained for 7 years after your last stay.

7. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• File a complaint with the Privacy Commissioner of Canada

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.